Privacy Policy
Glow & Grow ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Glow & Grow app, website, or participate in our membership scheme.
By using our services, you agree to the terms of this policy.
1Who We Are
Glow & Grow is a UK-based company supporting pregnant people and new parents through physical support pods, community events, and a digital membership app.
2What Information We Collect
We may collect the following types of personal data when you use our services:
| Type of Data | Examples |
|---|---|
| Contact Data | Name, email address, postal code |
| Account Data | Login details, password (encrypted), membership type |
| Usage Data | App interactions, visited pages, features used |
| Device Data | Device type, operating system, app version |
| Payment Data | When purchasing a subscription via the App Store or Google Play (payment processed securely through third-party providers) |
| Location Data (optional) | If you enable location sharing, we may use it to show nearby Glow & Grow Pods or partner offers |
3How We Use Your Information
We use your data to:
- •Provide and personalise the app experience
- •Deliver membership services and benefits
- •Send account and membership-related communications
- •Respond to customer support enquiries
- •Improve our services and understand usage patterns
- •Share relevant updates, news, or partner offers (only if you opt-in)
4Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- •Contractual necessity – to provide the services you sign up for
- •Legitimate interest – to improve our services and communicate with users
- •Consent – for optional marketing and data sharing
- •Legal obligation – where we are required to retain or report information
5Sharing Your Data
We do not sell your personal data.
We may share data with:
- •Technology providers (e.g. app platform, payment processors)
- •Partner venues or businesses, but only if you've opted-in to a feature requiring this (e.g. check-in with a QR code)
- •Regulators or legal bodies if required to comply with the law
6Marketing & Communications
You can choose whether or not to receive:
- •Emails about app updates or new features
- •Offers or content from Glow & Grow partners
- •Newsletters or promotions
You can update your preferences at any time in your app settings or by contacting us directly.
7How We Store & Protect Your Data
- •Data is stored securely on servers within the UK/EU or through GDPR-compliant providers.
- •We use encryption, password protection, and access controls to keep your data safe.
- •Only authorised personnel have access to personal data.
8Data Retention
We only keep your data for as long as needed for the purposes stated above. You may request deletion of your account and personal data at any time.
9Your Rights
You have the right to:
- •Access the data we hold about you
- •Correct any incorrect or outdated data
- •Request deletion of your data
- •Object to certain types of processing
- •Withdraw consent at any time (for marketing or optional features)
To exercise any of these rights, please contact us at:
📩 admin@theglowandgrowmovement.co.uk
10Children's Data
Glow & Grow is designed for adult use. We do not knowingly collect personal data from children under 16 without parental consent.
11Cookies & Tracking
Our website and app may use cookies or tracking tools to understand user behaviour and improve your experience. You can control this through your device or browser settings.
12Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll notify you via the app or email and update the "Last Updated" date above.
13Contact Us
If you have questions or concerns about this policy or how we handle your data, you can reach us at:
Glow & Grow
admin@theglowandgrowmovement.co.uk